Before we start, a full refund for any reason. Once the work is made, it is yours and the payment is ours — anything wrong with it is put right, not unwound.
Implementation
Before we start: full refund, no questions. Marking up a site is scheduled work, not an instant download. Any time between paying and us beginning, email us and the whole amount comes back.
Once processing is complete: no refund. Marking up a site is made to order. The moment it is produced the cost of producing it has been spent and cannot be recovered, so a completed order is not refundable.
If delivered work is wrong, we correct it. Your order states the pages it covers, and every delivery carries a validation report listing what was delivered. Where a page on your order is missing from that report, or arrives carrying no markup, we correct it at no charge. That is the remedy: the work is put right rather than undone.
Ongoing service
Cancel whenever you like and billing stops at the end of the period you have paid for. We do not refund part-used periods — the re-reads and regeneration for that period have already happened.
If a period passes and we did not do the work — no re-read, no regeneration of pages that changed — that period is refundable.
What lapsing costs
Cancelling does not remove anything. Your markup stays exactly as it is, frozen at the version it was generated against. What stops is the re-reading, so as your pages change the markup describes the site as it was rather than as it is. Re-subscribing later covers the whole site at the implementation rate, which is why staying on service is much cheaper than returning to it.
How to ask
Email Subscriptions@FucaSpark.com with your quote reference. Refunds go back to the original payment method, normally within five to ten business days depending on your bank.
RP Digital LLC
Operator of FucaSpark.com
Your order is placed with, and your contract is with, RP Digital LLC, which is also the seller named on your receipt. Payments are processed by Stripe, which is the merchant of record for the sale. Statutory rights — including any cancellation right you have under consumer law where you live — are in addition to this policy, not replaced by it.